Accommodation and COVID-19

Our priority is to make you feel safe and settled in your home – whether on campus or in nearby university-managed accommodation. We are developing guidance to make shared living, study and social spaces safer.

Staying safe and preventing the spread of COVID-19 is everyone's job. Our whole community must follow the public health guidance.

Note: If you're moving to private accommodation, you should contact your landlord to make arrangements for a safe stay.

If you're moving in to university-managed accommodation, you will receive an email from Accommodation Services before you arrive.

Community code

Before you arrive, you'll be asked to agree to the Community Code for university accommodation. This will focus on personal and household hygiene, maintaining shared areas of your flat, as well as social distancing and what is expected if there is a case of Coronavirus (COVID-19) in your household.

If you have underlying health issues

If you have underlying medical conditions, let us know during the application process. The Accommodation Allocations Policy prioritises students with medical needs. Accommodation Services will work with Accessibility and Inclusion to make sure you are supported.

Our teams will work with you to develop a personal Coronavirus (COVID-19) plan, so any adaptations required are noted before you arrive. This will include support to minimise the risk of infection, an action plan for if a flatmate has symptoms, and what to do if you become infected. 

Quarantine for students arriving from outside the UK

If you are travelling to the United Kingdom from another country, you may need to self-isolate (quarantine) for two weeks. Read our detailed guidance about how to self-isolate and our self-isolation information for international arrivals.

In the event of a lockdown 

In line with the latest legislation, in the event of a future lockdown, you will be able to terminate your accommodation contract by giving 28 days notice.

If you stay in university accommodation during a lockdown, you will be supported by the Accommodation Services frontline team.

Accommodation application deadline

The guarantee deadline has passed but don’t worry we still have accommodation available, on and off campus. You can apply now via the link on your portal.


If you are unable to travel and need to cancel your accommodation, you will receive a refund on your rent pre-payment. To be eligible, you must advise Accommodation Services prior to your accommodation start date. 

Get in touch

If you have any other questions relating to accommodation and Coronavirus (COVID-19) please contact

Experiencing COVID-19 symptoms?

You will need to log in to the student portal or open the Stirling app to access the online form. If you are having problems securing a test or completing the form, please contact your accommodation manager.

If you have to self-isolate

Your health and wellbeing is paramount and if you are self-isolating the University team is here to help and support you. This is what you can expect from us:

Support while self-isolating

We know that self-isolating can be lonely. We will arrange regular phone-calls or emails to check how you are doing.

Once you have notified us that you are self-isolating this is what will happen:

  • Our Accommodation Services team will contact you for an initial discussion to check how you are, and ensure you have essential food, and cleaning and laundry supplies – don’t worry if you’re low on supplies, we’ll help you out.
  • Within 48 hours, colleagues in Student Support Services will organise a Teams chat to discuss your wellbeing, other support available and how to access that, as well as checking you have access to online shopping – if you’re encountering problems we’re here to support you.
  • Check-ins every 48 hours thereafter during your self-isolation.
  • You can contact in between wellbeing checks If you have any support needs relating to your period of isolation.
  • For all other support needs, you can still contact the Student Hub via: Live Chat on your portal (Mon-Fri 9:00am – 5:00pm and on Tuesday from 10:00am – 5:00pm); by calling 01786 466022 or emailing

Your studies

  • Your personal tutor will make contact with you to provide support about managing your studies.
  • If you are feeling well, you can keep up with your studies and access your course learning via Canvas.
  • If you are not feeling well enough to study, then do let your module co-ordinators know by self-certifying via your portal
  • Visit Student Learning Services to access a range of study skills, resources, workshops and support.
  • Get in touch with Library or IT services on LiveChat via your portal (Mon-Fri 9:00am – 5:00pm).

Cleaning and laundry

If you are self-isolating, unfortunately you will be unable to use communal laundry areas and housekeeping are not permitted to service your apartment. We will be able to support you in other ways however:

We will provide

  • Laundry bags to keep dirty laundry in during isolation
  • Laundry liquid so you can wash personal items in your room
  • An extra set of bed linen and bath towel (to be returned after self-isolation period ends)
  • A supply of rubbish bags
  • Household cleaning products

You must

  • Keep all other dirty laundry until after your isolation. It must be kept in a sealed laundry bag for 72 hours before being removed for washing, once your isolation has ended
  • Bag up your bed linen and towels after changing your bed and keep it in a sealed laundry bag
  • Double bag all rubbish from your apartment and place it outside your bedroom door. It will be collected daily between 11:00am – 3:00pm
  • Sanitise communal facilities, including kitchens and bathrooms, before and after each use

Be Connected

Join a range of online events through our Be Connected programme, from mindfulness and meditation, to live workouts, crafting and quizzes. You can also keep up-to-date with what’s happening on social media or in the Student Bulletin, which lands in your inbox on Thursdays. The Students’ Union Is also running events, with clubs and societies active online.